I was very impressed with Rusty Ballard and he fixed my problem very efficiently and cost-effective . I would highly recommend Rusty and his knowledge and ability for computer repair.
Rusty more than exceeded my need and expectations.........he explained what I needed in some sensitive computer issues, completed this in an exceptionally timely way, and allowed me to follow up with some questions........he and Darlene exemplified the expression....."When you need something done RIGHT, go to the PRO".......Thank you, Rusty and Darlene for your caring, professional service!
Rusty is extremely knowledgeable, professional and patient - answering all my questions. I’ve been a client for years and highly recommend his services. I would not think of taking my computers to anyone else!
I dropped off my computer that would not start to Rusty at 6:40 PM on Thursday and he had it repaired and ready for me to pick it up by 11 AM Friday morning. He found that my machine was the victim of a power surge that required the motherboard and bios to be reset. This is fabulous service from a man who really understands computers. I thank Rusty for taking the time to quickly looking at my notebook computer and getting my machine back to me in short order for a very reasonable price.
Excellent service, I will be using them in the future if needed. Computer company I bought the system from and Best Buy both quoted me double the price and time of repair.
10 Stars for these guys!!! Rusty and his wife are extremely professional, high level of etiquette, and decently priced. Rusty helped my computer get up and running and is a good person. Highly recommended to friends & family. Thanks guys.
I have been using Ballard Computer Solutions for over 9 years to service all of my PC needs. Every experience is met with over-the-top service, speed when I need it, convenience and more than I asked for at a very reasonable price! Even via email when I was in a bind, I received helpful advice - at no charge.
Although I am living on the west coast of Florida presently, I will make every effort to return to visit friends and family whenever I next need computer repair, advice or assistance in any way.
Fast, high quality and affordable computer service is hard to come by nowadays that's why Rusty is my "go-to" guy. He was very accomodating, kept me up to date every step of the way rebuilding my "totaled" laptop that was done in by a drop while rushing out of TSA security to my flight.
First of all Rusty and his wife are awesome!! Brought my laptop to Rusty, he is honest and does an awesome job. He was able to figure out my issues. He even Let me use his WiFi USB adapter while a WiFi adapter he ordered come in. He is good, fair price, and I will use him again for my computer concernsI won’t let Best Buy touch my laptop I only trust him. I recommend him for any computer services you need.
Highly recommend Rusty - was able to fix my MacBook after it had water damage on it and saved me so much money compared to what the Apple Store quoted me. Will definitely recommend Rusty to everyone I know!
Rusty and Darlene give great customer service! Rusty knows how to rectify virtually any issue with your computer. Brought the computer in and the next day it was available for pickup. Extremely trustworthy.
Positive: Professionalism, Quality, Responsiveness, Value
My TB Hd went kaput.Rusty quickly responded with a reasonable quote so I went to the location at Northlake Blvd.I was greeted by Darlene & Rusty and proceeded to process diagnostic which is free of charge.I was contacted week later and was told by Rusty that data retrieval was not possible at his facility.He referred me to a facility with clean room in Northern GA. with great rates.a I wrote this review to assure anyone needing this kind of service to visit or give Ballard Computer Solutions a call. Darlene & Rusty are a class act and a wonderful team! Their rates are the best in town and they offer the kind of welcoming service reminiscent of times when business really cherished building relationships. I would definitely use Ballard Computer Solutions again and will be referring everyone I know to them from this point!
After my desktop Mac crashed, Rusty recovered all my data and installed a new solid state hard drive. Now it runs better than when new. Was so pleased with the price and service I fished an old Mac Pro lap top out of a draw where it had been left for dead a few years ago and took that to him also. He replaced the battery and installed a later version OS on a new SS hard drive for $150. Now the Mac works better than when I bought it new for over a $1000! Thanks Rusty
Best computer experience I have ever had, helped me out so fast. Super awesome guy who cares and not jus after your money. It's hard to find ppl like this gent I will be using him for all my future computer problems. Treats you like a human and not a price tag! Can't say enough positive things about him. Worth your time to check him out..
Thanks Rusty life saver! working perfect only thing is the led light inside the pc isn't lighting up anymore but at least the pc is up n running again! Thanks again for your help
Rusty and his lovely wife Darlene have taken care of my personal and business computers for YEARS and I couldn't even imagine trusting anyone else with this task. A++ service every time!
After my desktop Mac crashed, Rusty recovered all my data and installed a new solid state hard drive. Now it runs better than when new. Was so pleased with the price and service I fished an old Mac Pro lap top out of a draw where it had been left for dead a few years ago and took that to him also. He replaced the battery and installed a later version OS on a new SS hard drive for $150. Now the Mac works better than when I bought it new for over a $1000! Thanks Rusty 9/10/21 Yesterday Rusty setup and optimized (took off all the preloaded Junk) on our new PC laptop and then installed recommended virus protection at a very reasonable price.Now the computer performs 100% better. Thanks again Rusty
What a great husband and wife team! After I did a BIOS update on my computer the darned thing became almost useless. I took it into Rusty on Friday afternoon. He called me Saturday morning and told me I had a corrupted hard drive. He fixed it and had it back to me Saturday afternoon. It now works perfectly. He charged what I thought to be a very fair price. I unhesitatingly give Rusty my highest recommendation.
Ballard fixed my computer where others had failed. The service was fast and friendly. I recommended the service to my father-in-law and son who also had a similarly satisfying experience.
Very nice, helpful, and professional. Love all the feedback they constantly give which is perfect for folks who need to get their computing power back up and running quickly. Prices seem reasonable too.
Extremely pleased with the service. Professional and fast at a very fair price. Highly recommend especially to those like myself who don’t know much about computers.
Rusty/Ballard Computer Solutions are AMAZING! Local business who gets it, they are there to help and support all of your computer needs. Reasonably priced, fast service and genuine!
I have been using Ballard for years to work on my computers. Always treated me right and in a timely manner. I trust him with my work and personnel computers and all that is on them. You can too!
Rusty listened to what my issues were with the computer. He knew exactly what was needed after doing a complete investigation. I can't believe how much my computer has improved since my trip to Ballard computers. He was recommended by a friend who also has very high ptaise for Rusty.
Thankyou Ballard Computer Solutions for bringing us back on track it was a great experience to meet you Without any stretch of the imagination you are a great problem solver Thankyou for the extra time you spent with me giving me the knowledge and solving the problems with my computer I’m very very grateful for the service and kindness that you had shown me I’ll definitely recommend you to my friends family and anyone who need your services
This guy is a magician. At least it's magic to me. Was told by Apple that when my computer died, so did my data. No need to go into detail, but 24 hours after bringing my computer to Ballard, I had all of my data on an external drive. Yes, the computer died but my data lives. Like I said, magic.
Did a quick Google search to find someone who could fix my cracked laptop screen. So glad I took it to Ballard Computer Solutions. The check-in process, emails with constant updates and quick responses, and collection was incredibly professional.
Their customer service and communication are absolutely amazing. In addition to that, i got helped out getting into the place since im in a wheelchair what a wonderful person. I also got Great results and thankfully my laptop is functioning like its brand new. I appreciate everything y'all done for me.
f I could give 10 stars to Rusty at Ballard Computer Solutions, I would. My iMac is only about 3 years old and it had tons of storage left. But it ran so darn slow. I tried everything. I bought cleaning apps and tried every fix out there. I recently upped my internet speeds to 1G and was only getting 185mbps with an ethernet cable! Grrrr. Yesterday, before I threw it in the trash and bought a new one, I googled for repair help in the area. I found Ballard, read the reviews and made the call. On a Saturday at 3pm....it's now Sunday at 3pm. In 24 hours over a weekend Rusty fixed my computer and it is as fast as lightning now! My internet speeds are a whopping 905mbps. It now moves between programs faster than I can think. Don't go anywhere else. This man is AMAZING, professional, courteous, and spot on with his estimated completion times.
I was Stuck in a pinch with my computer and found Ballard online. I'm so glad i did, Rust was there to help me day and NIGHT! He even got to me on a Sunday. His prices are far and he's good at what he does. It's the only place I will use from now on.
Rusty and Darlene are professional, knowledgeable and responsive. In addition to on-site calls, Ballard's remote program has proven very helpful. If you need a reliable, talented service to help you maintain, upgrade, debug, etc., your electronics, you won't regret going to Ballard! Rusty and Darlene are a great team and exceptionally nice people.
OMG!!!! IF I COULD GIVE THEM 100 STARS I WOULD. I HIGHLY RECOMMENDED THEM,FOR ALL YOUR COMPUTER NEEDS.THANK-YOU AGAIN YOU AND YOUR WIFE ARE TRULY AMAZING!!!!!
It was our first contact. We took two sad laptops to Ballard Computer Service and both returned happy and healthy. My wife Carole and I feel blessed to have been directed to Rusty and Darlene. They are talented pros and genuinely good people. From the first contact to completed service the Ballard Computer folks surpassed expectations.
Wonderful! I called Rusty on Thursday and dropped my computer off at his office.I had it back by Saturday; fixed and working like new and at a very reasonable price. I will return to Rusty if I have any issues in the future with my apple computer.
A glass of water INTO my laptop the Saturday before Christmas. I called Rusty and took it right over. He is kind, knowledgable and reasonable. I felt totally confident he could do the job ---- and he did!! He did everything needed to be sure my computer is working perfectly!!! Thank you Rusty!! You are my go-to-man from now on!!!
Don't have a warranty on your mac/pc anymore? Rusty is the man you need to see. My protection plan expired on my mac and I needed to find someone knowledgeable, and affordable to work on it. I found Ballard Solutions online and he's got perfect reviews for a reason. He's been doing this for years; definitely not a fly by night shop. Thanks Rusty! You earned a lifetime customer!
I'm pleased to leave a review, which is something I typically don't do. But seeing a professionalism and competence in one's work compels me to write a reference and only hope that it helps others in recruiting the right help. Rusty was prompt at communicating over the phone and seeing us on short notice on Saturday. He was quick and accurate at guessing the cause of the problem, which had to do with BIOS at startup. I got my LENOVO laptop back the same day. The problem was identified in the matter of an hour when online tech team was not able to troubleshoot and suggested seeing external help on this issue.
Key Highlights: 1. Answered the phone right away and worked on Saturday. 2. Demonstrated knowledge and skill in the line of work by making an accurate assessment of the problem, which was quickly corrected. 3. It was a software issue and no hardware repairs were made.
I called Ballard computer repair after geek squad said it would cost me $299.99 to install a sshd drive in my laptop and the windows ten operating system. I dropped my laptop off at 7 o'clock that night to Rusty and it was ready before 12pm the next day. It only cost 100 bucks. Awesome service awesome people. NO GEEKS OR NERDS JUST PROS!
Great service Laptop was at pretty high temperatures took it here and in just a couple of days he fixes it. It's even cooler than when I got it brand new now. It's like a whole new laptop. So if you're wondering if you can take yours here you sure can!
Positive: Professionalism, Quality, Responsiveness, Value
I have been searching for an honest company that wouldn’t overcharge and try to add additional parts etc! So happy I found this company! They were quick, efficient and honest people and very affordable!
Excellent. Honest. Helpful. Knowledgeable. Knew about RAID Systems and the latest Gaming Laptops such as MSI's GT72 Dominator Pro with 8 Gigs of GTX 980 Graphics...also reliable and offers good prices. Go see Ballard before you see others as he is able to fix what others can't. (No Kidding!)
My computer wouldn't turn on. I was worried that some data could be lost and, since we have hundreds of embroidery patterns that we have collected over the past couple years, they might be lost as well. Ballard was recommended to me. The computer was repaired in less than a day. The files were restored and they also backed them up for us, since I was in the process of doing that when the problems occurred. Finally. He added more memory. The computer now runs like new. I recommend that anyone needing work at least consider coming to Ballard. You also get to meet two large by well behaved dogs.
Michael GalantiThey quoted me substantially less than all other businesses for my screen replacement
I was very glad to find the Ballards' company. They quoted me substantially less than all other businesses for my screen replacement and then were able to do it in the same day. Very friendly folks. Couldn't have asked for anything better!
You simply cannot go wrong bringing your computer problems to Rusty Ballard. He is honest, talented, very patient and helpful as well as reasonable. I was scared to death trying to find a trustworthy and competent place to fix my computers...Ballard is the place!
Rusty and Darlene at Ballard Computer Solutions were able to quickly fix my computer issues and help me to put security measures in place to prevent a recurrence. They were both knowledgeable and informative, and surprisingly reasonably priced. They were referred by a friend who is quite knowledgeable himself about computers, so I trusted they would do good work. I will be a returning customer and am referring them to anyone I know who needs service!
Spectacular Service, very professionally while still remaining extremely helpful and friendly. Would recommend to anyone for computer related needs and will most definitely be returning if I ever need anything else!!!!
Rusty has great hours and works hard to get you up and running...Had my computer up and running within 24 hours...worked for two days to recover data...could not retrieve and did not charge me anything...then he boxed the hard drive and gave me the company that could retrieve the info...
I had an excellent experience with Ballard Computer Solutions. Rusty was prompt with fixing my PC's issue and then was patient and helpful as he worked to assist me toward getting my applications up and running. I found the price also very reasonable. His location is hard to find but don't give up! You'll be pleased if you don't.
My old case was ruined on my laptop and I needed a new one but I needed to have everything transferred over from the old one to the new one. I took it to Ballard and literally it was done the next day. My computer was lovely and the service was amazing and super quick. Also his prices are reasonable but because of his work I gave him extra money because he deserved it!!! If I could give more stars I would definitely do so. I highly recommend you to take your device to Ballard, you will not be disappointed.
Great customer service and knowledgeable techs! I am not very computer and tech-savvy and they were able to repair my computer and explain to me on terms that I understood! I was able to get the same day appoint and a quick turnaround on my computer repair! I am a small business owner and my computer is vital to my business. They completely understood my needs! A++ customer service! I will continue to call on them for any and all of my computer needs!
So glad I brought my daughter's laptop here. First, they are such nice people but most importantly extremely knowledgeable and did not give up until they found and fixed the problems. They also worked diligently to do it as cost effectively for me as possible so it was very affordable. My daughter is very happy. I highly recommend. Supporting a small local business is very important and I'm glad we were able to.
Rusty and Darlene went above and beyond the call of duty to get my PC up and running again in a timely and professional manner. No question was "stupid" according to Rusty and he proved it during my contacts with him. Ballard Computer Solutions will be contacted when I begin my transition from a PC to a laptop.
Good communicators. Darlene and Rusty are customer-centric. Fully explain the problems of the computer and recommend a fix. Best of all, they are quick and efficient. My laptop acts like it is brand new again.
If you want someone that will take the time to understand your problem, offer options for a solution and follow through to make certain you are happy with the service provided - call Ballard
Rusty, you saved my computer and my marriage! The only service you will ever need for computer problems. It is always a pleasure doing business with you!! Thanks again!!
My computer is running at lightning speed now! Rusty kept me informed along the way and provided the info I needed to make the best decision. The repair was done quickly and professionally, and I was back in business right away with everything back the way it was, only better and faster. Thank you so much!
I highly recommend Ballard Computer Solutions. Several months ago, my computer software was completely done. Rusty was able to recover all of my documents and went above and beyond my expectations. For my first time coming to them I was really impressed by their honesty and excellence in service. I do not do reviews for anyone, but for this company I had too! If you're looking for quality, knowledgeable, and sincere computer repair, check out Ballard Computer Solutions. No strings attached, no hassle, just a sincere company that care for their customers!
Got my computer running great. He found the issue after a drop fixed it for alot less than it would have been if I was stuck buying and switching parts to find the issue. If you have an issue, go here first.
Positive: Professionalism, Quality, Responsiveness, Value
(Translated by Google) This place is family-run and super professional, the ideal business to support. I brought my Mac laptop in the same day that I spilled coffee all into the keyboard. They kept it for a while, stayed in touch through a digital automatic updates platform (but they always answer the phone if you call!). They cleaned it several times but couldn't get it to start back up. When they finally gave up on it, they returned the computer to me with the hard drive cleaned and separated out. And it was all at no cost to me. I highly recommend. - (Original) This place is family-run and super professional, the ideal business to support. I brought my Mac laptop in the same day that I spilled coffee all into the keyboard. They kept it for a while, stayed in touch through a digital automatic updates platform (but they always answer the phone if you call!). They cleaned it several times but couldn't get it to start back up. When they finally gave up on it, they returned the computer to me with the hard drive cleaned and separated out. And it was all at no cost to me. I highly recommend. -- Este lugar es operado por una pareja desde su casa, sin embargo es muy profesional y justamente el tipo de negocio que merece nuestro apoyo. Les entregué mi computador después de derramar mi taza de café por todo el teclado. Lo intentaron de limpiar varias veces (me mantuvieron informada a través de una plataforma digital, además de siempre contestar el teléfono cuando llamaba) pero no resultó. Me devolvieron mi computador con el disco duro apartado, y no me cobraron nada. Muy recomendable.
Ballard Computer Solutions found and repaired the MS files that were slowing our computer. They also set us up for a reliable back up service. Relieved!
Rusty is highly skilled, refreshingly honest, and fairly priced. His wife is delightfully helpful and professional. I hope he is in business for my lifetime! I will go to no one else. Highly recommend.
The user didn't write a review, and has left just a rating.
So glad I brought my daughter's laptop here. First, they are such nice people but most importantly extremely knowledgeable and did not give up until they found and fixed the problems. They also worked diligently to do it as cost effectively for me as possible so it was very affordable. My daughter is very happy. I highly recommend. Supporting a small local business is very important and I'm glad we were able to.
